Live · Operator · on the job

Run the brand.
We run the store.

Your store, running. Not a demo. Not a trial. Live in your Shopify and Klaviyo from week one — support, inventory, fulfilment, email and the monthly numbers.

Human approval on sends Australian data You own everything
◇ How it works

One call, and we know your business well enough to run it.

One recorded info session becomes Relay's memory. It knows your store in your own words on day one — then gets smarter every month. Six months in, it remembers what sold last Christmas and which supplier is always late.

Tickets / day
128+8.4%
Recovered / mo
$4,120+12.1%
Hours saved / wk
31+6

Ops handled · last 30 days live

◇ What we run

The repetitive 70% of running a store.

Six areas, one Relay. Start with the one that hurts most, expand from there.

Customer support

Where's my order, returns, sizing, FAQs. Answered around the clock from your catalogue. The tricky ones come to you.

Email & lifecycle

Welcome, cart recovery, win-back, post-purchase. Written in your voice, tied to your products, tested every month.

Inventory & fulfilment

Stock alerts before you run out, reorder drafts, and a daily digest of what shipped, what's stuck, what's flagged.

Customer intelligence

Who are your best customers, who's drifting, who's gone. Scored from your order data, with a targeting plan for each.

Board packs

A clean monthly read on revenue, stock, email and support. The numbers, in plain English, before you ask for them.

SEO review

A scheduled crawl of your site to find where you're bleeding rankings, with a prioritised list of fixes.

◇ Integrations

Plugs into the tools you already use.

Relay sits on top of your stack. No replatforming. No new tools to learn.

◇ The numbers

Why founders hand over the boring half.

Benchmarks, not promises. The repetitive work is real, and it's measurable.

7/10
carts abandoned
Revenue already earned, waiting on a nudge. A recovery flow brings some of it back.
70%
of tickets are repetitive
The same few questions. Answer them automatically and your team does the work that matters.
24/7
operator coverage
Support, monitoring and reports don't clock off. You do.
◇ What you get on day one

Ten capabilities. Three that win deals.

Every Relay store gets all ten. The three at the top are what founders mention in the second meeting.

Unified dashboard

Shopify, Klaviyo, GA4, support — one view. The right answer is one question away.

Email flows

Welcome, cart recovery, win-back, post-purchase. Written in your voice. Running from day one.

Support triage

Tickets answered around the clock. The tricky ones come to you with a draft reply.

Customer intelligence

Your customers, scored. Each bucket gets a different play. Revenue per send goes up.

Stock visibility

Stock alerts before you run out. Dead stock flagged. Supplier performance tracked.

SEO monitoring

Weekly crawl. Ranking gaps. Quick wins. Content ideas that match what people search.

Board pack

Revenue, margin, email, support, inventory. One page. Lands on the 3rd.

Weekly advisory

The agent spots opportunities in your data and tells you what to do next. Not a newsletter — your actual store.

Free 30-minute audit. Your actual store.

We'll look at your store live, tell you which play pays back fastest, and you keep the plan either way. No slides. No pre-recorded demos. Recommendations within 48 hours.

Book the audit