Services

What we run.

Seven areas, one operator. Start with the one that hurts most, expand from there.

Customer support

An agent trained on your catalogue, policies and shipping rules. It answers where's my order, returns, sizing and FAQs around the clock, and hands the edge cases to you.

  • Most tickets handled without a human
  • Escalation for anything angry, legal or money-related
  • Works on Gorgias, Zendesk, Intercom, Help Scout

Email & lifecycle

Welcome, cart recovery, win-back, back-in-stock, post-purchase. Written in your voice, tied to your actual products, sent and tested every month.

  • Flows set up in Klaviyo, plus the copy that fills them
  • Seasonal and product-launch campaigns
  • A/B testing on subject lines and send times

RFM modelling

Your order data, scored. Champions, loyal, at risk, lost. Then a targeting plan for each bucket so you stop emailing everyone the same thing.

  • Know which customers drive most of your revenue
  • Win-back plays for the drifting ones
  • VIP treatment for the ones that matter

Inventory & fulfilment

Stock alerts before you run out, reorder drafts based on sales velocity, and a daily digest of what shipped, what's stuck and what's flagged.

  • Fewer stockouts, less cash tied up in overstock
  • Fulfilment via ShipStation and your 3PL
  • Daily ops digest in your inbox

Board packs

A clean monthly read on revenue, stock, email and support. The numbers, in plain English, before you ask for them. Scheduled, so they just show up.

  • Revenue, orders and ad spend side by side
  • Email and support performance
  • Anything off trend, flagged

SEO review

A scheduled crawl of your site to find where you're bleeding rankings, with a prioritised list of fixes and content opportunities.

  • Ranking gaps and quick wins
  • Content ideas that match what people search
  • Technical fixes, ordered by impact

Analytics & reporting

Your store generates data across Shopify, Klaviyo, Google Analytics, and your ads. We pull it into one view — revenue, margin, customer behaviour, campaign performance — so you see the full picture, not fragments.

  • Cross-platform dashboard (Shopify + Klaviyo + GA4)
  • Weekly trend reports — what changed and why
  • Campaign and channel ROI tracking

Not sure where to start?

That's what the audit is for. We'll tell you which one pays back fastest, and you keep the plan either way.

Book the audit